Terms and Conditions

1. Introduction Welcome to The Phone Repair Shop. By using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Services Provided The Phone Repair Shop offers repair services for mobile phones, computers, and related electronic devices. All repairs are conducted by trained technicians using high-quality parts.

3. 2-Year Warranty 3.1. Warranty Coverage All repairs performed by The Phone Repair Shop are covered by a 2-year warranty. This warranty covers defects in materials and workmanship on the replaced parts and associated labor.

3.2. Exclusions The warranty does not cover:

• Damage caused by misuse, abuse, or neglect.

• Additional damage unrelated to the original repair.

• Unauthorized tampering or repairs conducted by third parties.

• Damage caused by liquid, excessive heat, or physical impact after the repair.

3.3. Warranty Claims To make a warranty claim, you must provide proof of repair, such as your original receipt. The Phone Repair Shop reserves the right to inspect the device to determine if the warranty applies.

4. Repair Process 4.1. Diagnostics Before proceeding with any repair, a diagnostic assessment will be conducted to identify the issue. You will be provided with a quote for approval before repairs begin.

4.2. Turnaround Time While we aim to complete repairs promptly, repair times may vary depending on the complexity of the issue and parts availability. Estimated completion times will be communicated to you.

4.3. Data Backup The Phone Repair Shop is not responsible for data loss during the repair process. Customers are advised to back up their data before submitting their devices for repair.

5. Payment Terms Payment is due in full upon completion of the repair unless otherwise agreed. Accepted payment methods include cash, credit/debit cards, and other forms of payment as specified by the store.

6. Liability 6.1. The Phone Repair Shop is not liable for any indirect, incidental, or consequential damages resulting from the repair process, including but not limited to data loss, loss of device functionality, or delays. 6.2. Our liability is limited to the cost of the repair service provided.

7. Abandoned Devices Devices not collected within 90 days of notification of repair completion will be considered abandoned. The Phone Repair Shop reserves the right to dispose of or recycle abandoned devices.

8. Customer Responsibilities Customers must provide accurate information regarding the device’s issue and history. Failure to disclose previous repairs or damage may void the warranty.

9. Governing Law These Terms and Conditions are governed by the laws of [Your Location]. Any disputes will be resolved in accordance with local jurisdiction.

10. Amendments The Phone Repair Shop reserves the right to update or amend these Terms and Conditions at any time without prior notice. Updates will be effective upon posting in the store or on our website.

11. Contact Information For questions or concerns, please get in touch with The Phone Repair Shop at:

• Phone: 01772 812333

• Email: info@tarletonfones.co.uk

• Address: Unit 1a, Tarleton Office Park, Windgate, PR4 6JF

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.